Delivery & Return
Delivery Options Overview
Blackjak Technologies deliver orders to customers within Nairobi and to other locations across Kenya. Delivery availability and charges may vary depending on the destination, size, and weight of the order.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Order Processing
| Standard delivery Get it in 3-5 working days | |
|---|---|
| Orders over $100: All day delivery. Order anytime: | FREE |
| Orders under $100: All day delivery. Order anytime: | $5 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
| Next day delivery Get it next day, 7 days a week | |
|---|---|
| All day delivery. Order by 9pm. | $5 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
Orders are processed after payment or order confirmation. Most in-stock items are prepared for dispatch within 1–2 business days. Orders containing items that are out of stock or require sourcing may take longer, and we will notify you accordingly.
Delivery Times
| Standard delivery Get it in 2 working days | |
|---|---|
| All day Delivery from 7am - 8pm. Order anytime: | From $20 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From $35 |
| Next day delivery it next day on weekdays | |
|---|---|
| All day delivery from 7am - 8pm. Order by 7pm: | From $30 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: | From $45 |
- Nairobi: Typically 1–2 business days
- Outside Nairobi: Typically 2–5 business days
- Special or bulky items: Delivery times may vary
Delivery times are estimates and may be affected by traffic, weather, courier delays, or other circumstances beyond our control.
Exchange or Return of Goods
We want you to receive the correct products in good condition. If you receive an incorrect, damaged, or defective item, please contact Blackjak Tech as soon as possible so that we can assist you.
Eligible Returns
A return may be accepted when:
- The wrong product was delivered.
- The item arrived damaged.
- The product has a manufacturing defect.
- The item is materially different from what was ordered.
For equipment such as printers and copiers, we may need to inspect or test the item before approving a return, replacement, or other resolution.
Items That Cannot Normally Be Returned
For hygiene, compatibility, and product-integrity reasons, certain items may not be eligible for return once opened or used, including:
- Toner cartridges that have been opened or installed.
- Spare parts that have been installed or modified.
- Products damaged through incorrect installation, handling, or use.
- Items damaged by incompatible equipment or improper maintenance.
- Special-order or specifically sourced items, unless they are defective or incorrect.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
How to Request a Return
Please contact Blackjak Tech with:
- Your order number or proof of purchase.
- The name of the product.
- A description of the issue.
- Photos or videos showing any damage or defect, where applicable.
Our team will review your request and advise you on the next steps.
Return Shipping
If the return is due to an error on our part, such as receiving the wrong item or receiving an item damaged before delivery, Blackjak Tech will advise on the appropriate return arrangements.
Where a return is requested for another reason, return delivery costs may be the customer’s responsibility.
Refunds and Replacements
Depending on the circumstances, an approved return may result in:
- A replacement product;
- An exchange for another suitable product; or
- A refund.
Refunds will be processed using the appropriate payment method and may take additional time to reflect, depending on the payment provider.
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
If your order has not arrived within the expected delivery timeframe, please contact Blackjak Tech with your order number. Our team will check the status of your order and provide you with an update on its delivery.
For urgent delivery enquiries, please contact our customer support team.
Delivery schedules may vary on public holidays. Orders can still be placed through our website, but deliveries may be delayed depending on our operating hours and the availability of our delivery partners.
We recommend contacting Blackjak Tech if you require delivery on or around a public holiday.
Yes, Blackjak Tech delivers to customers in Nairobi and across Kenya. Delivery availability and charges depend on your location.
Enter your delivery details during checkout or contact our team to confirm whether we deliver to your area and the applicable delivery fee.
Next-day delivery is not available for every order. It depends on the product, stock availability, delivery location, and the time your order is placed.
For urgent orders, please contact Blackjak Tech before placing your order to confirm whether next-day delivery is available for your location and item.
For some deliveries, a signature or confirmation of receipt may be required. We recommend having someone available to receive the order on your behalf if you are unavailable.
If you have specific delivery instructions, please contact Blackjak Tech when placing your order, and we’ll do our best to accommodate your request.
Need Help?
If you’re unsure whether an item qualifies for a return, contact Blackjak Tech before sending the product back. Our team will help you determine the best way to resolve the issue.
Blackjak Tech — Printers, Copiers, Toners & Spare Parts.
One thing I’d recommend: don’t publish specific return periods like “7 days” or “14 days” until you’ve decided what Blackjak Tech’s actual policy will be. We can tailor this to your real business rules rather than putting something on the website that your team can’t consistently honour.